Thank you so much for a wonderful experience at the Hilton Waterfront. Our Conference was a big success. I have planned this program for the past 9 years and have never received as much positive feedback as we did this year. Everyone raved about the location and accommodations - not to mention the great weather! Overall, we had a very positive experience. Service was very good as were all of the meals. We have not yet decided on whether to host a 2011 conference. If we do, I will definitely be contacting you! Thank you for being so great to work with!
Reliance Steel & Aluminum Co.
Many thanks for the arrangements for our recent trip west. As always it was such a pleasure to encounter your superb staff in all areas such as the front desk crew that recognized us upon entering the lobby. When we walk into Shades and are welcomed by name and receive such outstanding service by old friends who know our preferences and exemplify polite courtesy and knowledgeable professionalism it makes everything right. Under the guidance and leadership of your restaurant managers, they have developed a genuine family feeling to what is essentially a team effort to accomplish all their tasks while pleasing the guests. I was never much for utilizing concierges at hotels until our stays with you, but you have proved me wrong. They both always welcomed us back through the front doors, when we passed through the lobby and were essential assistance in making and changing reservations, plus helping this stone age computer user in obtaining our airline boarding passes.
Sincerely, Mr. Parker
"Thank you for all your support and help you gave me at our past conference held at the Waterfront. I appreciate all you did to make me look so good to our group."
Family Business Council, California State University
"I wanted to send a quick note to let you know about the excellent service our group received while attending a training session recently at your hotel. Although the lion’s share of work on our end was handled by my administrator, she couldn’t have done it alone. It was evident that your staff was accessible, reliable and really went the extra mile when we needed anything at all. Their flexibility and last minute adjustments to meet our needs are commendable. I know and appreciate great customer service when I receive it…kudos to a job well done. Should we have the opportunity to select your hotel again for future events, it will be on the top of the list."
"Every detail was in place before we arrived and even a few “extras” had been added to ensure that we had everything we might need to ensure the retreat was a success. The room was perfect. It accommodated every seating arrangement we used. Lunch was delicious and just right for the day and gathering. Men and woman loved the fajita bar, but of course, we always love anything Chef Jeff creates. Everyone from the valet to the catering staff is wonderful and accommodating. I cannot imagine holding any event at any other venue. Why would I or anyone else?"
SPIN, Serving People In Need