We recognize that you may have concerns or hesitations about traveling due to the latest news and information about COVID-19. On behalf of The Waterfront Beach Resort, a Hilton Hotel, I would like to share with you some of the steps we're taking to assist our guests, clients and associates during these uncertain times.
As it has always been, the safety and security of our guests and team members remains our highest priority at The Waterfront Beach Resort. We are doing everything we can to ensure your travel safety as the situation around novel coronavirus (COVID-19) continues to evolve. In response to the coronavirus, we have taken additional measures developed in consultation with global and local public health authorities (including the WHO and CDC) to make our cleaning and hygiene protocols even more rigorous, including:
• Our hotel teams are receiving ongoing briefings and enhanced operating protocols, including educating our associates on the steps they should be taking to keep themselves safe and healthy, including the expectation to stay home if they don't feel well for any reason.
• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
• We will continue to adjust food and beverage service in accordance with current food safety recommendations.
• We have increased the deployment of antibacterial hand sanitizers.
• We regularly monitor updates from the CDC and the Orange County Health Care Agency and are prepared to respond quickly based on their advice and recommendations.
According to the Orange County Public Health Care Agency, the risk of infection to the public in Orange County is believed to be low. As such, we are pleased to continue to welcome guests to our hotel, and our restaurants each day.
We understand the uncertainty brought on by current events and the hesitation you may have when booking a new reservation or when deciding whether to keep an existing reservation. We encourage you to call us with any questions or concerns you may have at 714-845-8000.
From The Waterfront Beach Resort family to yours, we wish you continued health and look forward to welcoming you soon.