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    Frequently Asked Questions:

     
    Q. Are you located physically on the beach?
    A. No. One of the great features of the city of Huntington Beach is that there are no hotels directly on the beach. This creates a uniquely large amount of oceanfront for guests and visitors to enjoy. To access the beach, a crosswalk is available at both Huntington Street and Twin Dolphin Drive. It takes only moments to cross over and access the beach from our hotel.
     
    Q. What is the difference between ocean view and ocean front?
    A. Ocean view rooms and suites are located on the North or South side of our Huntington or Twin Dolphin Towers and feature a coastline style view of Huntington Beach.
    Ocean front rooms and suites are West facing and offer direct views of the water. These rooms are parallel to the ocean. Our ocean front rooms and suites commend our best views and are among our most requested accommodations. These rooms are commonly sold out and seldom available for upgrade.
     
    Q. I am a Hilton Honors Gold / Diamond Member, can I expect an upgrade?
    A. Upgrades are offered subject to availability. This means, if we have the availability and occupancy to do so, a one category upgrade will be offered. This is an automatic process that does not need to be requested. There is no need to call ahead to request an upgrade. Hilton Honors upgrades are processed by our Front Desk team each morning based on what rooms remain available for the day. Our Front Desk team will go over upgrade availability with you at check in if you are a Gold or Diamond member.
    Gold Members: one room category above what you have initially booked will be offered if available. Upgrading from a standard style hotel room to a suite is generally not possible at the Gold membership level.
    Diamond Members: one room or suite category above what you have initially booked will be offered if available.
    Please note: we will always do everything we can to offer upgrades, however, our more premium rooms and suites (anything ocean front especially) are sold out most of the time. This means, if you are hoping for an upgrade to this category, it very well may not be possible due to all the rooms in this category are sold out.
    As a general rule of thumb at The Waterfront Beach Resort, a Hilton Hotel, we recommend that guests book the room they expect to stay in so that there would be no disappointment when you check in and if you are upgraded it would be even nicer than you are expecting. For questions regarding the Hilton Honors program, please contact 1-800-4HONORS.
     
    Q.What time is check in and check out?
    A. Check in is guaranteed at 4:00PM and check out is at 11:00AM.
     
    Q. Can I check in early?
    A. Our guaranteed check in time is at 4PM. We welcome you to come early if you wish. Should rooms be ready and available when you arrive, we are glad to check you in early. There is no specific time for early check in. This largely depends on room availability.
    On higher occupancy times, guests have until our posted check out time (11AM) to depart and then our Housekeeping team will need time to prepare your accommodations for you.
    If rooms are not available when you arrive, we would be glad to store your luggage and personal items until your room becomes available. Our Front Desk will offer a key to access our pool or you would be welcome to enjoy any of our bars or restaurants while you are waiting for access to your room or suite.
     
    Q. Is late check out available?
    A. We do offer later check out when available. This is subject to hotel occupancy and general availability. If your room is sold to an arriving guest, this would limit our ability to offer later check out. For our ocean front rooms and suites, later check out is commonly unavailable. Please contact our Front Desk the morning of your departure for more information on late check out
     
    Q. Are There Coffee Makers, Microwaves, Refrigerator/Freezer In The Rooms?
    A. Yes.  All rooms and suites feature a mini-refrigerator which may be used for the storage of your own food and beverage items. Our rooms do not have freezers.

    All rooms in our Huntington Tower feature a Cuisinart coffee maker and rooms in our Twin Dolphin Tower feature a Keurig coffee maker. Coffee Bean & Tea Leaf branded coffee is provided.

    Microwaves may be requested. These are complimentary and available on a first come, first serve basis.
     
    Q. When I check in, how much should I expect to be held on my credit card?
    A. At check in time, we will authorize your credit card for your room rate + taxes (for all nights) and an additional $100 per night in anticipated incidentals. Valet parking and our resort charge will come out of that $100. Anything billed to your hotel room will also come out of this $100, restaurant or shops charges, etc.
    Should there be any remainder, the amount leftover will be returned to your credit card within 5- 7 business days. Each bank is a little different and this would be at the discretion of your financial institution.
     
    Q. Are your pools heated?
    A. Yes, all year long. Both our Huntington Pool and Driftwood Beach Club maintain a temperature of 77 - 80 degrees and our hot tubs at both pool areas are generally between 95-100 degrees.
     
    Q. How tall must I be to use your waterslides at the Driftwood Beach Club?
    A. Persons must be a minimum of 48 inches tall in order to use our waterslides.
    Please note: the waterslides may close due to inclement weather if necessary. This includes wind and rain but also may include lightning strike.
     
    Q. How can I rent a cabana?
    A.For cabana rentals, please contact our Guest Services team at (714) 845-8000
     
    Q. How can I arrange a pool or beach bonfire?
    A. For pool or beach bonfire rentals, please contact our Guest Services team at (714) 845-8000
     
    Q. How can I make a reservation for Offshore 9 Rooftop Lounge?
    A.Offshore 9 Rooftop Lounge does not currently accept reservations. All guests are welcome; including persons who may not have a hotel room booked, on a first come-first serve basis.
    Offshore 9 Rooftop Lounge does allow for full or partial buy outs. Should you be interested in arranging a private event at Offshore 9, please contact our events department at (714) 845-8486
     
    Q. Do you have a lost & found?
    A. Yes. Any items left behind, if turned in, are kept with our Security Team. To reach them, please contact (714) 845-8000 and request to be connected to Security.
    Please note, their primary task is to maintain the safety and security of our property and guests. Should you receive their voice mail, please leave a detailed message including the item, your room number and the date of your departure. A representative will get back to you as soon as possible. If you have lost an item, you may also inquire on www.ileftmystuff.com
     
    Q. May I bring food or beverage items from home?
    A. You certainly may. Please note; however, these items may only be enjoyed in the comfort of your hotel room or suite. We do not allow any outside food or beverage items in any of our pools, bars, restaurants or event spaces.
     
    Q. Are day passes available?
    A.Yes. Day passes are available for our Huntington Pool or Driftwood Beach Club exclusively at:
    www.resortpass.com/hotels/the-waterfront-beach-resort
    Currently, we do not have day passes available for Drift a Waterfront Spa.
     
    Q. May I arrange to have someone else pay for my hotel stay or may I pay for another guest's stay?
    A. Yes. 3rd party billing is available. Please contact our hotel directly at (714) 845-8000.
    Note: the person completing the 3rd party billing must be able to submit identity verification as well as have access to the credit card statement online in order to verify test authorizations before any billing can be accepted. For this reason, we require a minimum of 5 business days advance notice to make these arrangements.
     
    Q. What is the minimum age to book a stay?
    A. 18 years old. A government issue photo ID and credit card (names must match) are both required in order to check in.
     
    Q. What parking options are available?
    A. For overnight guests, we offer valet parking only. The cost is $42.00 per night, per vehicle. This includes unlimited in and out privileges.
    Should you not be staying with us overnight, we do have day valet available at $20.00 per vehicle. Day parking does not include in and out privileges.
    For those guests dining at any of our bars or restaurants, we do offer validated parking at $7.00 for up to 3 hours. Any time over the 3 hours will revert to our standard rate of $20.00.
     
    Q. Can I pay for my stay with cash?
    A. A credit card must be approved and on file for the duration of your stay. At check out, we would be glad to accept cash for your stay. A credit card, with approval, is required in order to check in.
     
    Q. May I smoke in my room or on my balcony?
    A.No. The Waterfront Beach Resort, a Hilton Hotel is a non-smoking property. We do have a smoking section just outside near our valet drive. For assistance, please stop by our Front Desk for directions.
    There is no smoking on our balconies due to the proximity to other guest rooms.
     
    Q. Can I send myself a package to be received when I check in?
    A. Yes. Please ensure the name on your package matches the name on your booking and have your tracking information available when requesting your item.
     
    Q. Are cribs or rollaway beds available?
    A. Yes. We have pack and play style cribs available at no extra cost. Our rollaway beds are twin-sized and are available at $20.00 additional per night. These may be requested following your check in.
     
    Q. Does my room have a refrigerator?
    A. Yes. All rooms feature an empty mini-fridge that you would be welcome to use for your own personal items during your stay.
     
    Q. Do any of your rooms have a full kitchen or kitchenette?
    A. No. We do not have kitchens in any of our rooms; however, a microwave may be requested at no extra charge, subject to availability.
    All rooms feature a mini fridge as stated above
     
    Q. Do you offer long-term stay discounts?
    A. Should your plans require a longer-term stay, we would be glad to work with you and see if we can come to an arrangement. As we are not technically a long-term style hotel, we do not have established discounts for this type of stay. Please email our Director of Reservations at mailto:[email protected] for more information. Please include your arrival and departure dates and any other requirements when emailing.
     
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